Frequently Asked Questions
Last Updated: July 5, 2026
How does the sourcing model work?
We do not hold local inventory. When you place an order, we purchase the item directly from the designer's stock abroad on your behalf, route it through a logistics point in the United States, and import it into Israel for delivery to you.
How long does delivery take?
Typically 14–21 business days from order confirmation to delivery, depending on stock location, international transit, and customs clearance. See our Shipping page for details.
Are duties and taxes included in the price?
Yes. All import duties, customs charges, and VAT are already included in the price shown at checkout. There are no surprise charges on delivery.
What payment methods do you accept?
Credit card online, BIT, cash on delivery, and bank transfer.
How do I track my order?
Use Track Order to look up your order status at any time, or check your order history from your account.
Can I cancel or return my order?
Yes — you have a statutory 14-day cancellation right from the date of delivery. See our Returns & Cancellations page for the full policy, including how to cancel, fees, and exceptions.
How do I choose the right size?
Each product page includes a size guide specific to that designer and item — please refer to it before ordering, as sizing can vary between brands.
How can I contact you?
Email us at ameerdow@icloud.com or use our Contact Us page.